Refund policy
Effective Date: June 2026
At Van Adams Jewelers, we want every customer to be satisfied with their purchase. This policy explains when and how returns are accepted, what is not eligible for return, and how refunds are processed.
Section 1 Standard Return Window
Van Adams Jewelers accepts returns within 30 days [U1] of delivery. To be eligible for a return, the product must be in its original, unworn condition with all original packaging, tags, and documentation included. Items that show signs of wear, alteration, or damage by the customer are not eligible for return.
Section 2 Items Not Eligible for Return
The following items cannot be returned: custom-designed jewelry and special orders (because each piece is made to the customer's specifications), items that have been worn, altered, or resized after purchase, items returned without original packaging and documentation, items returned after the 30-day [U2] window has closed, and watch batteries.
Section 3 How to Initiate a Return
To initiate a return, bring the item to our Snellville showroom during store hours with your original receipt or proof of purchase. For online orders, contact us at vaj@vanadams.com or (770) 982-2950 [U3] before shipping anything back.
If returning by mail, we recommend shipping via registered post with insurance for the full value of the item. Return shipping costs are the customer's responsibility. Van Adams Jewelers is not responsible for items lost or damaged in return transit.
Section 4 Refund Processing
Refunds are issued to the original payment method. If the product was returned within 30[U4] days of delivery, the refund is processed immediately. Returns accepted between 8 and 15 days of delivery are processed within 5 to 10 business days. [U5] Shipping fees paid on the original order are not refundable.
Section 5 Exchanges
We are happy to assist with exchanges at our Snellville showroom. Bring the item in its original condition with your receipt and we will help you find a replacement. If the replacement item is of greater value, you will pay the difference. If it is of lesser value, we will refund the difference to your original payment method.
Section 6 Damaged or Defective Items
If you receive an item that is damaged or defective, contact us immediately at vaj@vanadams.com or (770) 982-2950[U6] . We will arrange for repair, replacement, or refund at no additional cost to you. Please do not attempt to repair a damaged item yourself, as this may void your eligibility for a return.
Section 7 Financing and Returns
Items purchased through our financing program are subject to the same return policy. If a financed item is returned, the refund will be applied to your financing account balance.
Section 8 Contact Us
If you have questions about a return, please contact us:
Van Adams Jewelers
1870 Highway 124 North
Snellville, GA 30078
United States
Phone:
Email:
vaj@vanadams.com
Store Hours:
Tuesday through Saturday: 10:00 am to 5:00 pm
Monday and Sunday: Closed
Van Adams Jewelers - 1870 Highway 124 North, Snellville, GA 30078 - (770) 979-4990