Colored Gemstones & Fine Jewelry FAQs – Van Adams Jewelers

1. What types of colored gemstone jewelry do you carry?

We offer a vibrant collection of gemstone jewelry featuring sapphires, rubies, emeralds, amethysts, topaz, aquamarine, and more—available in rings, earrings, pendants, and bracelets.

2. Are your colored gemstones natural or lab-created?

We carry both natural and lab-created gemstones. Natural stones are mined from the earth, while lab-created options offer exceptional color and clarity at a more affordable price.

3. Can I design a custom piece with colored gemstones?

Yes! Our expert jewelers can help you create a custom piece using the gemstone of your choice. Whether you have a vision or need inspiration, we’ll guide you through every step.

4. What’s the best gemstone for a birthstone gift?

Each month is associated with a specific gemstone. For example, garnet for January, sapphire for September, and turquoise for December. Birthstone jewelry makes a thoughtful and meaningful gift.

5. How do I care for my gemstone jewelry?

Some gemstones require special care. Avoid exposing softer stones (like opals or emeralds) to harsh chemicals or ultrasonic cleaners. We recommend regular cleaning and safe storage to maintain their beauty.

6. What metals do you offer for gemstone settings?

Our gemstone pieces are available in yellow gold, white gold, rose gold, platinum, and sterling silver. We’ll help you choose the best metal to complement your gemstone and suit your lifestyle.

7. Are your gemstones ethically sourced?

Yes, Van Adams Jewelers is committed to responsible sourcing. We work with trusted suppliers to ensure that all gemstones meet ethical and environmental standards.

8. Can gemstone rings be used as engagement rings?

Absolutely! Many couples are opting for sapphires, morganite, and other gemstones as unique engagement ring alternatives. We have stunning designs that blend color with lasting elegance.

9. Do you provide appraisals for gemstone jewelry?

Yes, we offer professional jewelry appraisals for insurance or estate purposes. Bring your piece in for a detailed evaluation from our experienced staff.

10. Do you offer repairs or resizing for gemstone jewelry?

We do. Our on-site jewelers specialize in gemstone settings, repairs, and ring resizing. Whether you need a prong tightened or a bracelet repaired, we’re here to help.

Jewelry Cleaning FAQs – Van Adams Jewelers

1. Do you offer in-store jewelry cleaning services?

Yes! We offer complimentary in-store jewelry cleaning and inspection services to keep your pieces looking brilliant and to catch any needed repairs early.

2. How often should I have my jewelry professionally cleaned?

We recommend cleaning your frequently worn pieces, like engagement rings and wedding bands, every 6 months. Our team can help you set a schedule that works for your jewelry type and lifestyle.

3. Can I clean my jewelry at home?

You can gently clean most jewelry at home with warm water, mild dish soap, and a soft toothbrush. However, avoid DIY cleaning for soft stones like opals and pearls—professional cleaning is safer. We also carry at-home jewelry cleaner for purchase, offering a safe and effective solution for cleaning your jewelry at home.

4. What’s included in your professional cleaning service?

Our professional cleaning service includes ultrasonic cleaning (when appropriate), steam cleaning (when appropriate), and a thorough inspection of prongs, clasps, and stones to ensure everything is secure. We also check for any signs of wear or damage and provide expert advice on maintaining the condition of your jewelry.

5. Do you clean all types of jewelry?

Yes, we clean rings, bracelets, necklaces, earrings, and watches. We also specialize in handling delicate or vintage pieces with extra care.

6. Will cleaning damage my gemstones or settings?

Not at all. Our expert jewelers assess each item before cleaning and use methods tailored to your jewelry’s materials to ensure it stays safe and stunning.

7. How long does a jewelry cleaning appointment take?

Most cleanings can be done while you wait—typically in 10–15 minutes. If your item needs additional attention or repair, we’ll let you know right away.

8. Is your cleaning service really free?

Yes! Our complimentary jewelry cleaning is part of our ongoing commitment to customer care. No appointment is necessary—just stop by!

9. Do you have any coupons or special offers for jewelry cleaning?

We occasionally offer special promotions and coupons. Visit our cleaning coupon page for current offers or ask in-store.

Jewelry Appraisal FAQs – Van Adams Jewelers

1. Do you offer jewelry appraisal services?

Yes, we provide professional appraisals for all types of jewelry, including engagement rings, estate pieces, and custom designs.

2. What is a jewelry appraisal?

An appraisal is a detailed written document that describes your jewelry item and provides its estimated replacement value. It’s often used for insurance, resale, or estate planning purposes.

3. Why do I need a jewelry appraisal?

Appraisals are essential for insuring your jewelry against loss, theft, or damage. They’re also helpful if you’re selling, gifting, or settling an estate.

4. How much does a jewelry appraisal cost?

Pricing depends on the complexity and number of items being appraised. For an exact quote, please call or visit our store with your jewelry.

5. How long does an appraisal take?

Most appraisals can be completed within a few business days.

6. What information is included in the appraisal report?

Your report includes a detailed description, photographs, gemstone measurements, metal type, and estimated retail replacement value—signed by our expert appraiser.

7. Who performs the appraisals at Van Adams Jewelers?

Our appraisals are conducted by experienced professionals trained in gemology and jewelry evaluation, ensuring accuracy and reliability.

8. Can you appraise antique or vintage jewelry?

Yes! We specialize in all types of jewelry, including heirlooms and vintage pieces. Our team takes special care when evaluating older or unique designs.

9. Do you offer appraisals for lab-grown diamonds?

Absolutely. We appraise both natural and lab-grown diamonds, clearly identifying the type in your documentation.

10. How often should I update my appraisal?

It’s best to update your appraisal every 3–5 years to reflect market changes. Insurance companies may also require updated appraisals for continued coverage.

Jewelry Repair FAQs – Van Adams Jewelers

1. Do you offer jewelry repair services?

Yes, we provide full-service, on-site jewelry repairs—from ring resizing to stone replacement—handled by our experienced bench jewelers.

2. What types of jewelry can you repair?

We repair all kinds of jewelry, including rings, necklaces, bracelets, and earrings. Whether it’s a broken clasp or a missing diamond, we can help.

3. How long do repairs typically take?

Most repairs are completed within 1 to 2 weeks. Some simple repairs may be done same-day, while complex work may take longer. We’ll provide an estimate when you bring your item in.

4. Do I need an appointment for jewelry repair?

No appointment is necessary. You’re welcome to stop by anytime during store hours for a free repair evaluation and quote.

5. Can you resize my ring?

Absolutely. We can size most rings up or down, depending on the design and metal. Our jewelers will ensure a perfect fit and seamless finish.

6. Do you repair heirloom or vintage jewelry?

Yes! We handle heirloom and antique pieces with great care and expertise. Our goal is to preserve the beauty and integrity of your treasured item.

7. Can you replace missing gemstones or diamonds?

Yes, we can replace missing stones and match them to your existing piece for a consistent look—whether it’s a diamond or colored gemstone.

8. What’s the cost of jewelry repair?

Pricing varies based on the type of repair and materials involved. We'll assess your item and provide a no-obligation estimate before starting any work.

9. Will my jewelry be safe while it’s being repaired?

Your jewelry stays securely on-site in our Snellville location. We take every precaution to ensure your items are protected throughout the process.

10. Do you offer cleaning and inspection with repairs?

Yes! Every repair includes a complimentary cleaning and thorough inspection to make sure your jewelry is in top condition when you pick it up.

Watch Battery Replacement FAQs – Van Adams Jewelers

1. Do you replace watch batteries in-store?

Yes, we offer quick and professional watch battery replacement services right here in our Snellville store. No appointment needed!

2. How long does it take to replace a watch battery?

Most watch battery replacements are done while you wait—typically in 10 to 15 minutes, depending on the watch type.

3. What brands of watches can you service?

We replace batteries for most watch brands, including Movado, Citizen, Tissot, Seiko, Bulova, and many fashion and everyday watches.

4. How much does a watch battery replacement cost?

Pricing depends on the brand and battery type. Stop by with your watch and we’ll provide an upfront quote—no surprises.

5. Can you replace batteries in waterproof or sealed watches?

Yes, we handle water-resistant watches with care and offer re-sealing when needed, however we do not pressure test the watch so cannot guarantee the seal. Let us know if your watch is designed for swimming or diving use.

6. Do you offer warranties on your battery replacements?

We stand behind our work. Many of our battery replacements include a limited warranty—ask our team for specific details at the time of service.

7. Do I need to leave my watch overnight?

In most cases, no. Most battery replacements are done same-day or while you wait, unless the watch requires special tools or inspection.

8. Can you replace batteries for smartwatches or rechargeable models?

We do not service rechargeable smartwatches like Apple Watches. We specialize in traditional quartz watches that use standard batteries.

9. How do I know if my watch needs a new battery?

If your watch has stopped ticking, is running slow, or the second hand jumps in 5-second intervals, it’s likely time for a new battery.

10. Do you offer other watch repair services?

Yes! In addition to battery replacement, we offer watch band adjustments, and more. Ask about our full-service options.

Custom Jewelry FAQs – Van Adams Jewelers

1. Do you offer custom jewelry design services?

Yes! At Van Adams Jewelers, we specialize in creating custom jewelry—from engagement rings to meaningful gifts—crafted just for you.

2. What types of custom jewelry can you make?

We can custom design rings, necklaces, earrings, bracelets, and more. Whether you're starting from scratch or redesigning a family heirloom, we’re here to bring your vision to life.

3. How does the custom design process work?

Our process starts with a consultation where we discuss your ideas, style, and budget. Then we provide sketches or 3D renderings, followed by crafting your one-of-a-kind piece in our shop.

4. How long does it take to create a custom piece?

The full process typically takes 6 to 8 weeks, depending on the complexity of the design. We’ll give you a timeline during your consultation.

5. Can I use my own gemstones or gold in a custom piece?

Yes! We can repurpose diamonds, gemstones, and gold from your existing jewelry to create something new with sentimental value.

6. Is there a consultation fee for custom designs?

No, your initial consultation is free. We’ll review your ideas and provide a quote before any work begins.

7. Can I see a preview of my design before it's made?

Yes, we’ll provide detailed sketches or CAD (computer-aided design) images so you can approve the design before we begin crafting it.

8. What if I’m not sure what I want?

No problem! Our experienced team will guide you through design options, offer inspiration, and help refine your ideas into a stunning finished piece.

9. Is custom jewelry more expensive than ready-made?

Not necessarily. We work with a wide range of budgets and will help you choose materials and design elements that align with your price range.

10. Do custom pieces come with a warranty or appraisal?

Yes! All custom jewelry includes a quality guarantee, and we also offer appraisals for insurance purposes upon request.

We Buy Gold FAQs – Van Adams Jewelers

1. Do you buy gold jewelry at your store?

Yes! Van Adams Jewelers buys gold jewelry, whether it's broken, outdated, or simply no longer worn. Bring it in for a free evaluation—no appointment necessary.

2. What types of gold do you buy?

We buy all types of gold, including yellow, white, and rose gold in 10k, 14k, 18k, 22K, and 24k. This includes rings, necklaces, bracelets, earrings, and gold coins.

3. Do you buy other precious metals or gemstones?

At this time, we only purchase gold and diamond jewelry. If you're unsure about your item, bring it in and we'll assess its value.

4. How do I know how much my gold is worth?

Our experts will evaluate the weight, purity (karat), and current market value of your gold to offer a fair and competitive price.

5. Is there any cost to get a gold appraisal?

No, our gold evaluations are completely free. You’re under no obligation to sell after receiving your offer.

6. Do you pay cash for gold?

We offer immediate payment—typically by cash or check—for accepted items. Identification is required for all transactions, as mandated by Georgia state law.

7. Can I trade in my gold for store credit or a new piece of jewelry?

Yes! Many customers choose to trade in their gold toward a new piece or custom design. Ask about our Trade-In, Trade-Up options when you visit.

8. Do you buy scrap or broken gold jewelry?

Absolutely. Even damaged or mismatched pieces have value based on their gold content. Don’t let them sit in a drawer—bring them in!

9. Is the process secure and confidential?

Yes. All evaluations are done privately, with your items handled securely and professionally throughout the process.

10. Where can I learn more about selling gold in Snellville, GA?

Visit our We Buy Gold page for more information or stop by our store for a personal consultation.

Financing FAQs – Van Adams Jewelers

1. Do you offer financing for jewelry purchases?

Yes! Van Adams Jewelers offers flexible financing options to help you purchase the perfect piece today and pay over time.

2. What types of financing plans are available?

We offer several financing plans, including 0% interest options for qualifying purchases and longer-term monthly payment plans with approved credit.

3. How do I apply for financing?

You can apply in-store or start the process online through our Financing page. The application is quick, and most customers receive an instant decision.

4. Is a credit check required for financing?

Yes, financing is subject to credit approval. We work with trusted providers to offer secure, convenient payment solutions

5. What can I finance through Van Adams Jewelers?

Financing is available for almost all in-store and jewelry purchases, including engagement rings, wedding bands, watches, and special gifts.

6. Do you offer layaway options?

Yes, we offer layaway plans for those who prefer to pay over time without financing. Speak with our team for details on minimum deposits and payment terms.

7. Can I use financing for custom jewelry?

We do not offer financing on custom jewelry.

8. Can I pay off my financing early?

Yes. Most of our financing options allow you to pay off your balance early with no prepayment penalties.

9. Do you have promotions for interest-free financing?

We often run special promotions with interest-free terms for a limited time. Ask in-store or check our website for current offers.

10. Who can I contact if I have questions about my financing plan?

Our team is happy to assist you in-store or over the phone. For account-specific questions, your financing provider will have customer service available to help.